A comprehensive programme of mystery shopping can assist any business in understanding its customers’ perspective, needs and aspirations. There’s no great theory behind it – we simply put ourselves in your customers’ shoes and give you structured feedback on each element of the service delivered.

The following Mystery Shopping services are offered:

•  Postal performance monitoring
•  Onsite mystery shopping [at specified premises]
•  Telephone mystery shopping
•  Email mystery shopping
•  Photographic, audio and video recording

Customer Maze will provide a fully customised programme of mystery shopping to meet the needs of your organisation. Please contact us for further information.

The 2007 'TIC Performance Promoter' is designed to help TICs improve their customer service skills over the telephone and via email communication methods.  The downloadable document contains all of the information on this service.  In order to download this information you will need Acrobat Reader, if you do not have this application, simply click on the Adobe Reader logo below and download the information. 

If you have any questions regarding this package please contact us for further information.

Customer Maze specialises in carrying out mystery shopping within tourist information centres, if you would like to see all of our information and products that could be of assistance to your TIC.  Simply click on the following link to see the details on our TIC Information.