A comprehensive programme of mystery shopping can assist any business in understanding its customers’ perspective, needs and aspirations. There’s no great theory behind it – we simply put ourselves in your customers’ shoes and give you structured feedback on each element of the service delivered.

The following Mystery Shopping services are offered:

•  Postal performance monitoring
•  Onsite mystery shopping [at specified premises]
•  Telephone mystery shopping
•  Email mystery shopping
•  Photographic, audio and video recording

Customer Maze will provide a fully customised programme of mystery shopping to meet the needs of your organisation. Please contact us for further information.