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TIC Staff Training Courses
Customer Maze Ltd now provides specific training workshops to TIC staff members, including full-time, part-time and volunteers. The training workshops can be tailored to meet your specific needs but we have found that the most popular training request has been for email handling. Workshops can also focus on telephone and onsite visitor handling.
An example of the issues covered in the 'Effective Email Handling' workshop are as follows:
- Your customers' expectations when they send you an email
- Ensuring you receive all of your emails
- Problems with anti-spam / anti-vius filtering
- The benefits of auto-responders
- The content of a suitable eSignature
- Producing, storing and pasting text for speedier responses
- Designing attachments in acceptable formats
- Writing text to inspire customers
- Quality checking procedures
- Examples of best practice
A full days training with up to 16 delegates will cost from £600+VAT, equating to only £37.50 per delegate.
If you would like further information regarding the training workshops please contact us. Alternatively click here for the downloadable booking form to secure a date for a workshop. In order to download this document you will need Acrobat Reader, if you do not have this application, click on the Adobe Reader logo at the bottom of this page and download the information.
Mystery shopping within TICs
Customer Maze has been conducting mystery shopping within tourist information centres for several years, be it over the telphone, email, postal or on-site visits.
Fully detailed reports are provided along with digital recordings of both the telephone calls and the on-site visits. These can all be used to form a detailed programme of training that can be implemented within your TIC.
Continuous mystery shopping works as a benchmarking tool to see how the advise and recommendations that are provided and implemented make a difference to the service that is offered to customers.
If you would like to know more about how Customer Maze can help you with your mystery shopping and the different packages that are on offer simply download the TIC Mystery Shopping Information Sheet. In order to download this document you will need Acrobat Reader, if you do not have this application, click on the Adobe Reader logo at the bottom of this page and download the information.
Customer Satisfaction Surveys within TICs 
Carrying out customer satisfaction surveys within tourist information centres can provide you with a detailed picture of how your customers really feel about the service and products that you are offering them.
It is an opportunity to see any areas of potential development. Customer satisfaction surveys can be conducted on-site and over time a baseline to customer satisfaction levels can be established and over time can be tracked and used to see improvements in performance. The information that is gathered can be used to develop training porogrammes, business and marketing plans.
If you would like to find out more, simply click on our TIC Customer Satisfaction Information Sheet. In order to download this document you will need Acrobat Reader, if you do not have this application, click on the Adobe Reader logo at the bottom of this page and download the information.
If you would like any additional information on any of our tourist information research products please contact us.
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